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Instructional Design & Knowledge Management

Building Learning That Lives Beyond the Course

Behind every great learning experience is a strategy—one that balances clarity, culture, and continuous growth. In this body of work, I designed accessible, measurable learning rooted in adult learning theory and grounded in the real challenges of modern organizations. From revamping core compliance programs to guiding DEIA conversations to translating SME expertise into tools anyone could use, I applied instructional design thinking to every layer of the learning journey.

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But my work doesn’t stop at content delivery. I also built knowledge-sharing ecosystems that helped learning stick—long after the webinar ended or the LMS was closed. Through UX-minded onboarding kits, searchable SharePoint repositories, and data-informed training strategies, I ensured that institutional wisdom wasn’t just stored—it was shared.

Whether launching training that drives behavior change or helping teams document what they know for the next generation of learners, I bring both instructional depth and operational empathy to the table.

Redesigning Core Learning Programs
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Streamlined six major asynchronous trainings during an LMS migration to improve clarity, completion rates, and engagement.

Using Data to Guide Learning Strategy
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Tracked training trends and use-rate analytics to identify knowledge gaps and launch new content formats across business units.

Scaling Knowledge Through Design
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Turned team-specific expertise into repeatable learning through by building training starter kits, onboarding templates, and peer-led documentation.

Paint Supplies

Redesigning Core Learning Programs

During Fors Marsh’s LMS migration, I led the overhaul of 6 out of 10 key asynchronous training programs—revising outdated content, applying adult learning theory, and improving delivery formats. The work ranged from onboarding and DEIA to policy and compliance training.

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This was done in 5 months, during the system migration. To illustrate how this was achieved, I am attaching a sample calendar/project tracking document to showcase how I might balance time and resources within a tight schedule. 

Redesigning Core Learning Programs During LMS Transition

Actions Taken

  • Conducted rapid needs assessments through learner interviews and usage audits

  • Identified and retired outdated or redundant content

  • Created new microlearning and scenario-based modules in Articulate Rise

  • Ensured all new training met accessibility and compliance standards (508/WCAG)

  • Aligned learning objectives with organizational priorities and manager expectations

Tools Used

  • Articulate Rise, Replay

  • Canva

  • LearnUpon

  • MS Office (PPT, Word, Excel)

  • MS Teams, Zoom

  • SharePoint

  • Adobe Acrobat Pro

  • MS Project

Methods Incorporated

  • ADDIE + action mapping for redesign

  • Rapid instructional design for phased migration

  • Universal design principles + scenario-based engagement

  • Microlearning and spaced repetition for skill transfer

Key Outcomes & Impact

  •  300% increase in course completions post-migration

  • Reduced average completion time by 25% without sacrificing comprehension

  • Reinforced learner trust with clear navigation and aligned learning objectives

  • Received positive feedback from managers for clarity and behavioral relevance

Interviewer Training (Created)

This training teaches best practices on company procedures, hiring law, and interpersonal and facilitation skills for interviewing potential candidates. I led content design and creation in Articulate Rise (asynchronous content) and MS PPT/Zoom (live, quarterly Q&A). This training was created quickly to address risky interview behavior.

Image by Afif Ramdhasuma

Using Data to Guide Learning Strategy

As the organization matured, I led a data-informed approach to prioritize new training development. I tracked LMS usage, informal SME requests, and patterns of repeat needs by different business lines to better align offerings with employee demand.

Using Data to Guide Learning Strategy

Actions Taken

  • Analyzed LMS metrics to identify underused modules and course drop-off points

  • Logged and categorized ad hoc training requests from teams (e.g., R, Stata, project mgmt.)

  • Used trend data to recommend new content formats and delivery options

  • Partnered with managers to align learning assets to skill gaps and workflow needs

Tools Used

  • Cornerstone, LearnUpon

  • SurveyMonkey, Qualtrics

  • Menti, MiroBoard

  • MS Office (PPT, Word, Excel)

  • Tableau

  • Paycor, CultureAmp

  • Adobe Acrobat Pro

Methods Incorporated

  • Data-informed learning pathways

  • Stakeholder alignment and intake strategy

  • Use-rate evaluation and reengagement strategy

  • Modular content planning for flexibility

Key Outcomes & Impact

  • Proactively identified content gaps and launched targeted new resources

  • Supported just-in-time learning formats like onboarding kits and tool walkthroughs

  • Improved reuse of learning assets across departments

  • Reduce time waste in smaller department with rising demands

Image by Luke Southern

Scaling SME Knowledge Through Design

I collaborated with SMEs to capture tacit knowledge and turn it into structured, scalable learning assets—especially during onboarding and team transitions. I focused on knowledge that was frequently siloed in MS Teams folders, SharePoint, or verbal traditions.

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Below I've included a sample of questions I ask stakeholders who are experts in topics I am not. These are not an exhaustive list, but they are core to helping us investigate the problem and decide what is most important to include in the final training together. 

 Scaling SME Knowledge Through Design

Actions Taken

  • Interviewed SMEs to capture repeatable tasks, tribal knowledge, and soft skills

  • Designed resource “starter kits” with team-specific onboarding tips and SOPs

  • Archived and categorized peer-led sessions and internal training materials

  • Built searchable LearnUpon resources; used consistent and user-friendly tagging. 

Tools Used

  • Articulate Rise, Replay

  • Canva

  • LearnUpon

  • MS Office (PPT, Word, Excel)

  • MS Teams, Zoom

  • SharePoint

  • Adobe Acrobat Pro

Methods Incorporated

  • Knowledge capture via SME interviews and peer facilitation

  • SharePoint taxonomy planning and UX curation

  • UDL (Universal Design for Learning) and just-in-time resource design

  • Organizational memory mapping

Key Outcomes & Impact

  • Saved onboarding time for research, UX, and analyst teams

  • Nourished relationships with experts who contributed content to future programs 

  • Preserved organizational knowledge across team transitions

  • Enabled peer-to-peer upskilling through self-serve access

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