Instructional Design & Knowledge Management
Building Learning That Lives Beyond the Course
Behind every great learning experience is a strategy—one that balances clarity, culture, and continuous growth. In this body of work, I designed accessible, measurable learning rooted in adult learning theory and grounded in the real challenges of modern organizations. From revamping core compliance programs to guiding DEIA conversations to translating SME expertise into tools anyone could use, I applied instructional design thinking to every layer of the learning journey.
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But my work doesn’t stop at content delivery. I also built knowledge-sharing ecosystems that helped learning stick—long after the webinar ended or the LMS was closed. Through UX-minded onboarding kits, searchable SharePoint repositories, and data-informed training strategies, I ensured that institutional wisdom wasn’t just stored—it was shared.
Whether launching training that drives behavior change or helping teams document what they know for the next generation of learners, I bring both instructional depth and operational empathy to the table.
Redesigning Core Learning Programs
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Streamlined six major asynchronous trainings during an LMS migration to improve clarity, completion rates, and engagement.
Using Data to Guide Learning Strategy
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Tracked training trends and use-rate analytics to identify knowledge gaps and launch new content formats across business units.
Scaling Knowledge Through Design
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Turned team-specific expertise into repeatable learning through by building training starter kits, onboarding templates, and peer-led documentation.
Redesigning Core Learning Programs
During Fors Marsh’s LMS migration, I led the overhaul of 6 out of 10 key asynchronous training programs—revising outdated content, applying adult learning theory, and improving delivery formats. The work ranged from onboarding and DEIA to policy and compliance training.
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This was done in 5 months, during the system migration. To illustrate how this was achieved, I am attaching a sample calendar/project tracking document to showcase how I might balance time and resources within a tight schedule.
Redesigning Core Learning Programs During LMS Transition
Using Data to Guide Learning Strategy
As the organization matured, I led a data-informed approach to prioritize new training development. I tracked LMS usage, informal SME requests, and patterns of repeat needs by different business lines to better align offerings with employee demand.
Using Data to Guide Learning Strategy
Scaling SME Knowledge Through Design
I collaborated with SMEs to capture tacit knowledge and turn it into structured, scalable learning assets—especially during onboarding and team transitions. I focused on knowledge that was frequently siloed in MS Teams folders, SharePoint, or verbal traditions.
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Below I've included a sample of questions I ask stakeholders who are experts in topics I am not. These are not an exhaustive list, but they are core to helping us investigate the problem and decide what is most important to include in the final training together.