Product Development & Program Management:
Instructional Design at Scale
Instructional design is more than courseware—it's a way of solving problems. In my work supporting human capital innovation, I applied learning science, systems thinking, and change communications to shape high-impact tools, research deliverables, and strategic messaging. Whether helping build a workforce diagnostic or managing a federal client webinar series, I used ISD thinking to transform complexity into clarity.
01
Developing Human Capital Products
I served as project coordinator and content strategist for Fors Marsh’s Future Readiness Assessment, a proprietary diagnostic used to evaluate organizational resilience and workforce adaptability.​
02
Authoring Workforce Transformation
I co-authored thought leadership content and internal messaging for national distribution—including whitepapers, frameworks, and webinars targeted to senior government leaders.
03
Enabling Client Programs
I managed complex deliverables and live sessions across multiple federal clients, aligning internal workflows and external communications to ensure high-quality learning and strategy sessions.
Actions Taken
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Conducted a literature review of 100+ journal articles and research reports
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Synthesized findings into competency domains and validated measurement scales
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Collaborated with researchers and business leads to translate findings into a functional diagnostic
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Provided UX feedback and testing support; developed documentation and implementation guides
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Drafted positioning materials for client-facing presentations and use-case discussions
Tools Used
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MS 365 (Excel, Word, PPT, Visio)
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Google Scholar, Research Gate
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SurveyMonkey, Qualtrics
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Mailchimp, Constant Contact
Methods Incorporated
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Research synthesis & scale validation
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Instructional design adaptation for product frameworks
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Stakeholder facilitation & business case messaging
Key Outcomes & Impacts
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Established new proposal-ready product within team
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Increased internal leadership knowledge of employee skill gaps and adaptability
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Sparked follow-on consulting engagements focused on reskilling and upskilling
Authoring Workforce Transformation: Whitepapers, Webinars & Strategic Messaging
I led content strategy, writing, and production support for high-impact communications on workforce transformation. This included flagship publications, executive briefings, webinars, and business development materials—helping position Fors Marsh as a thought leader while supporting proposal efforts tied to over $300 million in potential revenue.
Actions Taken
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Supported writing, research, and strategic framing for flagship publications like:
"Prepare for the Future of Work: Assessing Government Readiness" -
Co-developed messaging and guidance for products such as the Future of Work Lab and Learning Ecosystem Building
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Contributed to the design, production, and moderation of client-facing webinars, executive briefings, and materials for a business development team within my organization.
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Webinars consisted of learning experiences on leadership skills for a number of DHS agencies. I helped design, reformat, produce, and present many of the available webinars.
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Executive briefings often included things like conference presentations on industry thought leadership and the company approach, as well as designing and producing strategic thinking work shops for the executive leadership team.
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The business development group included 15+ people, spanning senior experts to executive leadership. The research, writing, project management, and presentation prep I contributed went towards over $300 million in potential revenue each contracting year.
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Tools Used
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MS 365 (Excel, Word, PPT, Visio, Teams, Outlook)
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Canva
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Zoom, Webex, Time Tap
Methods Incorporated
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Plain language editing & persuasive communication
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Stakeholder collaboration for BD-aligned content creation
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Change communication techniques for internal executive workshop planning
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Research GAO/IG reports and present on urgent gov needs
Key Outcomes & Impacts
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Supported multiple RFP wins and client expansions
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Strengthened organizational visibility as a trusted thought partner in human capital and workforce readiness
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Enabled success on a number of key products in a new, expanding client service line
Enabling Client Programs: Program Management
I directed complex deliverables and live sessions aimed at optimizing the workforce of federal clients. This included the alignment of workflows and communications to ensure the delivery of high-quality learning and strategic sessions. Furthermore, I was able to do utilize more learning and organizational development knowledge when revising outdated performance management processes, directing strategic planning workshops, and presenting training needs. Follow "Developing Tomorrow's Federal Workforce" in the impact report below to see more of the work I supported.
Actions Taken
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Scheduled, moderated, and supported webinars for several DHS agencies
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Created follow-up resources, session guides, and stakeholder summaries
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Researched, designed, and facilitated strategic planning workshops
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Managed internal project workflows for content production, approvals, and handoffs
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Facilitated clear communication between SMEs, client contacts, and internal teams
Tools Used
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MS 365 (Excel, Word, PPT, Visio)
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MS Teams, Zoom
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Webex, Time Tap
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Google Scholar, Canva
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SurveyMonkey, Qualtrics
Methods Incorporated
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Backward design for webinar and deliverable planning
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Instructional design strategy for program rollout
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Cross-functional collaboration for quality assurance
Key Outcomes & Impacts
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Ensured seamless delivery of multi-part deliverables and excellent CPARS scores
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Facilitated team bonding activities in weekly meetings increasing team chemistry​​
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Design deliverables in MS Office apps that often became templates for peers.